Category Archives: Restaurant

Restaurant

Tips for Healthy Restaurant Eating

Eating out at restaurants is essentially a part of nearly everyone’s lives, regardless of whether they are on a diet or not. Eating out is enjoyable, and you should never let a diet keep you from enjoying this fun occasional treat. Many restaurants today are working to offer healthier options for eating, and some even cater specifically to different popular diet plans in order to present meal choices which work with your diet, rather than forcing you to work around their meal choices. Here are some tips that may make it easier for you to follow your eating plan while still enjoying the cuisine of your favourite restaurants.

Always plan ahead. You should obtain a menu from the restaurant you are going to if you are not already familiar with what dishes are offered, so that you can select your healthy dish ahead of time. This way, you will not be relying on your hunger when you go to order.

Be the first one in your group to order, so that you will not change your mind if one of your companions orders something that sounds better before you have had a chance to order your healthy dish.

When possible, request a smaller portion. Many restaurants have child’s size portions, or even senior’s size portions which will accommodate your eating plan better. Typically these portions cost less as well, so you will save on money and calories.

If you plan on ordering fish of any kind, you should inquire about its preparation beforehand. Anything that is cooked using butter should be avoided. When ordering finish, try asking for grilled or broiled fish, or ask to have it prepared without any oil or butter. There are other ways to spice up a fish, such as by using lemon or herbs.

Before you begin your meal, you should drink a large glass of water which will make digestion easier, and will have you feeling full faster. This works especially well with smaller portions.

If everything you find on the menu is high in calories or in fat, you may be able to ask for a plate of fresh fruit or vegetables. If you do not see a vegetarian selection on the menu, ask about it because most restaurants do offer one.

Try ordering an appetizer and a salad, rather than a large entrée. If you are still hungry for dessert, try choosing fresh fruit over something with more calories.

If you are purchasing a full meal, consider splitting your appetizer and dessert with your companion or someone in your group.

When eating, take your time and try to truly enjoy every bite of your meal. Make sure that the flavors and textures of each food are being savored. Eating slowly allows your body to better gauge when you are becoming full. When your body begins to feel full, you should stop eating. If there is still food on your plate, ask for it to be removed or give it to someone else at your table so that you will not be tempted to continue eating.

Restaurant

Restaurants Data – Dealing With Guest Complaints

In a perfect world, there would be no problems whatsoever. Unfortunately, we don’t live in a perfect world and therefore have to deal with situations in which the people we interact are not satisfied or encounter difficulties. This is certainly true with food and beverage management. Ensuring that guests are fully satisfied and their problems resolved is a major component of having a successful food and beverage establishment.

It is vital that food and beverage personnel be fully trained and effective in dealing with guest problems and complaints. A restaurant manager should institute continual training procedures to ensure that personnel maintain a high level of awareness and proficiency in this area. The old adage that “the guest is always right” is an integral component to the success of food and beverage operations. Here are some highlights on dealing with guest complaints that can be found in our restaurant SOP.

When personnel become aware of a problem, they should take responsibility for it. It doesn’t matter if this staff person was directly involved in the problem itself or not. Their job once it has come to their attention is to resolve it. Staff should then hear the guest out, being attentive and concerned about the situation. Ask questions if there is a need for clarity. When appropriate, staff should apologize for any perceived or actual error. Finally, ensure the guest that you are going to assist with the problem and proceed to do so or seek the necessary assistance to do so. Also, the restaurant manager should be informed of the problem regardless if staff is able to resolve the issue or not.

In the event that a guest’s problem is not resolvable by immediate staff, the problem should be directed to the manager or immediate supervisor. In this instance, staff is responsible with providing managers with all the details so that an informed decision and course of action can be determined. The one thing you do not want to have happen is to frustrate the guest further by having them repeatedly explain the problem.

Nevertheless, managers should be completely aware of all problems and complaints that occur in the restaurant. In this way, a restaurant manager can ensure that guests receive a level of satisfactory resolution. Managers should follow up any guest complaint with an apology from management. In addition, the problem should be noted or logged so that it will not be repeated by other personnel.

In fact, it is a really good idea for a restaurant manager to maintain guest service logs that track problems and resolutions. This is also a good way to make sure that when a guest who experiences a problem returns, that the establishment pays a little special attention to them. This is also a good way to show guests special recognition as well.

A restaurant manager, if they remain active on the floor and visible, will be able to provide staff and guests with additional guest service support. In fact, by being attentive, managers can often head off a problem before it occurs. A detailed restaurant SOP will go a long way to ensure that guest service concerns are efficiently and effectively addresses.